The following outlines Leading Edge Consulting's customer
service and quality assurance policies. It is the creed of
this firm and is to be followed at all times by every member
of our team.
The customer is the most important person in this office.
The customer will receive nothing less than the highest
level of honesty, quality, value, efficiency, security
and integrity.
Always think of what you can give to the customer.
The customer is never dependent upon us, we are dependent
on him.
The customer is not an interruption of our work, he
is the sole purpose of it.
Ask questions of the customer, then listen carefully
to the answers.
Treat all assignments not as single events, but as starts
or continuations of close and lasting relationships.
Our growth depends solely on the growth of our customers.
Nurture a human bond as well as a business bond with
all of our customers.
Recognize that customers have needs and expectations.
